![]() ![]() ![]() Give the buyer all of their money back and allow them to keep the item. It also saves both parties the time and money involved in dealing with return shipping. This can be a good option if you would have a tough time reselling the item, such as if it was damaged. You can only give a buyer a partial refund if the item is returned damaged or used, or if you let them keep the item they want to return. When the eBay returns procedure begins, you can do any of the following: Give a Partial Refund Note that you can only achieve Top Rated Plus status if you accept free returns within 30 days. Otherwise, you'll be at risk of damaging your eBay feedback score and therefore your ability to make sales. Be sure to follow the best practices of creating a good ecommerce return policy when you do. You can find out how to create an eBay return policy here. You can decide how long the buyer has to request a refund, whether the refund for certain returns will be full or partial, and whether you’ll charge the buyer for return shipping. If you decide to accept returns beyond those absolutely required, eBay gives you the ability to customize your return policy extensively. ![]() The item that reaches the buyer doesn’t match your description.The conditions from your return policy are met, or.We’re here to give you a quick overview of how everything works so you can spend more time selling and less reading about policy. Their sellers' guide to returns links all over the place to thousands of words of explanations, and updates in 2018 have changed a lot. EBay returns procedure can take a while to figure out. ![]()
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